Common questions relating to usage of Informit's Partner Dashboard
1. I need to swap, remove, withdraw or edit a delivered file
Uploaded files can be removed if done immediately. Once a file has been attached to a title or issue it can no longer be removed without assistance from our Resource Managers.
You may provide a replacement file via the Partner Dashboard if the original contains errors. Add a comment to the new file before uploading and include information about pages that must be replaced.
For assistance, please contact: production.informit@rmit.edu.au
2. My file was rejected
Uploaded files must comply with our [submission guide] for our system to accept them.
If your files do comply with our guidelines and they are still being rejected, please contact us at production.informit@rmit.edu.au
Further Support
This guide has been written to support usage of the Informit Partner Dashboard. If you have any questions or need support, please do not hesitate to reach out on production.informit@rmit.edu.au.
We also welcome your feedback to help us continually improve and enhance your Partner Dashboard experience when delivering new content.