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Usage Insights 401 Error

Steps to resolve a 401 authentication error in Informit Insights

Informit Insights uses browser cookies to authenticate your account and determine if you are authorised to view usage data.

If cookies are blocked or restricted by your browser, the authentication process may fail and the following 401 error may be displayed. 

Villanova College Usage 1 (1)-1

How to resolve the issue

Try the following steps:

  1. Enable third-party cookies in your browser.
  2. Clear your browser's cache and cookies.
  3. Close and reopen your browser.
  4. Sign in to Informit again and attempt to access Insights.

Microsoft Edge example

The example below shows where to manage cookie settings in the Microsoft Edge browser.

image (8) (1)

If the issue persists

If you continue to receive a 401 error after completing the steps above:

  1. Confirm that you are signed in with the correct individual account.
  2. Ensure you have permission to access Insights for your organisation.
  3. Try accessing Insights using a different browser or private browsing window.

Need help? 

Please contact the Customer Success Team at support.informit@rmit.edu.au and include: 

  • A screenshot of the error message.
  • The browser you are using.
  • The steps you have taken to resolve the issue. 

If these issues persist,